SAAS OPERATIONS · OWNER-OPERATOR · AI PRODUCT BUILDER
I led operations through Zapier's growth from 98 to 800+ people. Now I build systems for my own business.
I have led planning, pricing, analytics, executive operations, Finance, People, and Data. At Control Alt Recycle, I own the warehouse workflow and the software behind it. I am looking for an operations leadership role.
I turn broad priorities into decisions, owners, and working systems.
At Zapier and Flashbots, that included company planning, pricing, executive cadence, Finance, People, and Data. At Control Alt Recycle, it includes intake, inventory, resale, and the software behind them.
Built Business Operations during rapid growth.
I led Business Operations after roles in analytics, special projects, and as Chief of Staff to the CEO. Zapier grew from 98 to 800+ employees and revenue increased 8×.
Led four business functions.
I ran Operations, Finance, People, and Data; secured first material revenue; hired the General Counsel and Controller; and introduced a compensation and career framework.
Built the operation from intake to resale.
I built intake, data destruction, refurbishment, resale, and recycling operations, then hired staff. First-year revenue was $68K at 85% gross margin, with about 1,500 devices and 3–5 tons processed.
THE MANDATE
I own the management system and get close to the process when it breaks.
The common thread is cross-functional work that does not fit neatly in one box: planning, pricing, team design, analytics, and process repair.
Operating cadence
At Zapier, I owned OKRs, MBRs, annual planning, business reviews, the first three-year strategy, and executive-team operating rhythms.
Revenue systems
Pricing and packaging generated $18M in annual incremental revenue at Zapier. I incubated the sales team to its first $1M in closed revenue and helped secure Flashbots' first material revenue.
Functions and teams
I have led Operations, Finance, People, Data, analytics, strategy, and executive operations. I hired Flashbots' General Counsel and Controller and now hire warehouse staff.
Process and software
At Control Alt Recycle, I built the warehouse workflows, then three AI tools plus lead-routing and device-specs systems around them. The case studies show where AI, code, and human judgment fit.
PRODUCT PROOF
Five case studies follow one item through the operation.
One item moves from website inquiry to routing, specs, photos, and an eBay draft. The case studies cover the rules, failures, and review points. Screens are real and populated; names and identifiers are removed.
REAL PUBLIC PAGE · NOT THE HOMEPAGE
01 · Website + lead routing
I separated business pickups from community drop-offs.
The site separates business pickups from community drop-offs before either triggers an owner alert.
Read the 8 minute case study →POPULATED PRODUCTION SCREEN
02 · ITAD intake + routing
The app identifies an item and decides where it goes.
A warehouse photo becomes an identity, price evidence, route, or manager review.
Read the 12 minute case study →REAL 48 GB IMAC REPORT · IDENTIFIERS REMOVED
03 · Device specs report
One device report replaced a pile of screenshots.
Local scripts collect buyer-facing hardware facts and use Unknown when the operating system cannot prove one.
Read the 7 minute case study →POPULATED PRODUCTION SCREEN
04 · Photo Upload
The app makes the handoff to Drive reliable.
Technicians get device-specific shot lists, source evidence, upload recovery, and one named Drive folder.
Read the 10 minute case study →REAL LOCAL LISTING UI
05 · eBay listing automation
The listing app has to know what it can trust.
Visible evidence and sold comps become an editable draft. Approved fields are checked again before the eBay API call.
Read the 11 minute case study →THE ROLE
I am looking for an operations leadership role.
The strongest fit needs clearer priorities, a working operating cadence, cross-functional ownership, and someone willing to fix the process underneath the metrics.
View my LinkedIn ↗